Know the agreed support process before an incident interrupts the working day.
Keep your support instructions handy
At handover, check which contacts and reporting steps apply to your vehicle and insurance arrangement. Keep those details available to every authorised driver.
Coordinate repairs
Contact the designated support team to discuss assessment and approved repair arrangements. Repairs and claims are subject to the agreement and insurance terms.
Plan for disruption
Ask about relief-car availability and how repair updates are communicated. The enquiry form is for general leasing questions; use the incident contacts supplied with your lease for immediate support.